Placing an order
Q: How do I place an order online?
A: The easiest way to place an order is through our website: www.sustainableseedco.com. Once you create an account by clicking 'register' on the right hand side of the page, you can add items to your cart and check out using a credit card or Paypal. You can choose your shipping method, First Class is 2-7 days, Priority Mail will take 2-3 days. If you have trouble with the website, you can call us at 707-703-1242, or mail in an order to PO Box 38, Covelo, Ca 95428.
Q: Where is the shopping cart or check-out button located on the website? How to find shopping cart? How to check out?
A: The "your cart" button is located on the top right hand corner of the website below the logo and phone number. When you click the "your cart" button, you will be able to view what is in your cart. Here is a link to the shopping cart page. Under the last item in your cart will be the checkout button. http://sustainableseedco.com/cart.php
Q: How much is shipping? What are the shipping options?
A: For the exact price on shipping, add the item(s) to your cart and continue to the checkout screen. Once you type in your address you in the checkout screen, you will be given shipping options with USPS and Fed-Ex. You will be able to see shipping cost before you pay for your order. Shipping options include USPS: First class mail, Small flat rate Envelope, etc and Fed Ex Home delivery.
Seeds do need cool places for extended storage, but if you have any doubt that the seeds have any moisture, please do not freeze them - either keep them in a cool basement or garage or in your refrigerator as the freezing could possibly kill them. Adding silica gel to the container they're in will help to remove any harmful moisture from the seeds prolonging their lives further. (Silica gel packets can be purchased on our website: http://sustainableseedco.com/Silica-Gel-Desiccants.html)
Q: Do you ship Internationally?
A: We do ship seeds internationally. However, we do not offer a phytosanitary certificate which may be required by your country's customs laws. This is due to the prohibitive cost of having inspectors physically inspecting each shipment of seed.
Q: What kinds of payment methods are available online?
A: The payment methods we accept are PayPal and Credit card. We accept the following credit cards: Visa, MasterCard, Discover, JCB and Diners Club.
Q: Can I pay using money order or check?
A: Yes we accept both money orders and check. The process required to use these payment options is as follows: add items to your shopping cart online as you would if you were shopping online. Once all items are placed in the cart, print out a copy of the shopping cart. Then proceed to checkout and type in your address. Print out this page. Please include the total cost of order plus shipping on money order or checks. Then send the printed pages and money order or check to us at our address. Please Note: Orders by mail can take 7 to 10 business days longer than regular orders, though most ship within a week. If items are out of stock once your order arrives, we will contact you to offer replacements.
Q: Can I order by mail?
A: To order by mail: Make a list of all the items you wish to purchase, include the size and price of each item. You can use our website to make this list for you by adding all your desired items to a shopping cart, then view the cart and print it. You can use our website to calculate the correct shipping price for your area and order. Once all items are added to your shopping cart, go to the checkout screen and enter your shipping address. Choose the shipping option you want and include that dollar amount along with the cost of your seeds.
Please mail your order and check or money order to:
Sustainable Seed Co.
Please Note: Orders by mail can take 7 to 10 business days longer than regular orders, though most ship within a week. If items are out of stock once your order arrives, we will contact you to offer replacements.
Q: How many tobacco seeds are in a seed packet?
A: There are approximately 100 or more tobacco seeds in each seed packet.
Q: Are your seeds chemically treated?
A: We don’t chemically treat our seeds and since we don't buy from out of country the USDA does not treat our seed like many seed companies. Don't assume that if a company uses the word "heirloom" that it is grown here in the US. In fact we get hundreds of emails from companies in China and India trying to sell us cheap chemically treated "heirloom" seed.
Q: How long will my seeds last?
A: The shelf life of the seeds varies based on the individual seeds. Onions and Carrots are the earliest at 2 years under usual storage conditions. If stored in a refrigerator the shelf life could be extended possibly to 4-5 years. The other seeds vary from 3-7 years under normal conditions, allowing for much longer if kept in a refrigerator. Freezing is problematic as the seeds if not properly dried can be killed through the freezing process - refrigeration is a better bet.
Q: Can I buy seeds to eat or make into food?
A: We are licensed to sell seed, not food for human consumption. We do not sell anything for human consumption. The seeds are only sold for planting.
Q: Do you sell bulk or wholesale items?
A: Yes, we do sell wholesale and bulk heirloom seed. We carry heirloom flower, herb and vegetable seeds in bulk for many of the heirloom seed varieties we have. Bulk prices are found on most of the variety pages. All you need do is look for the drop down menu on each of the varieties individual pages and find the quantity your are looking for.For more information please visit http://sustainableseedco.com/xcms_entry.php?xcmsentryid=11.
Is there a chart somewhere that shows the distance requirements between the various kinds of plants so they don't cross-pollinate? For example, I have Kentucky Wonder Bush Beans and Contender Bush Beans. How far apart should I plant them, or should I only plant one kind each year? I have the same questions for peas, cucumbers, melons, corn, etc. I want to keep my heirloom seeds true and save some each year. Thank you.
I've heard good things about your company! THANK YOU!Cathy
The seeds arrived in Damascus Maryland this morning! Thanks so much for your prompt service and for helping my friend from Dakar Senegal receive them in time to return home on Friday. I am so happy to know of your company!John
I really like your emailed newsletters. I'm a blind gardener and very into organic and sustainable gardening. Keep up the great work.Gilbert
"We love your seed company! Thanks for providing the best seed!"Florida Urban Gardener
Thanks a million! What a quick response too, really do appreciate it. WeJenny
I know you are aware of the good will such actions create. You are a jewel and I appreciate you! Actually we have seven acres, about half of which will be under cultivation this summer. Trying to teach folks to eat locally, grow their own crops...Lou
The pkg w/my order arrived. Thanks so much... I WILL be visiting your site again and again !Donna
I kept coming back to your website. I am so impressed not only with the wonderful information on your site, but your whole attitude about sustainability. (Especially when you included how you treat staff is part of it!) Everything you talk...Mary
Just wanted to say thank you for the free tomtato seeds! It was very kind and generous. I like many people these days am struggling, hoping that a backyard veggie garden will help out this year. Your free seeds are a very welcome gift. Just wanted...Deanna
Hi. wow great website and even better your goals and commitments.John