CUSTOMER SERVICE

EMAIL

Need a quick response?

Email us anytime at: support@sustainableseed.com
**We return messages within 2 business days.

PHONE

California: (707)-703-1242
Toll Free: 1-(877)-620-7333

Please be aware we are unavailable for questions concerning growing vegetables. We do our best to provide growing information on our website and our Youtube channel.

MAILING ADDRESS

Sustainable Seed Co.
355 E. 20th St.
Chico, CA 95928

Frequently Asked Questions:

How do I place an order online?

A:

The easiest way to place an order is through our website: www.sustainableseedco.com. Once you create an account by clicking 'register' on the right hand side of the page, you can add items to your cart and check out using a credit card. You can choose your shipping method; the FREE shipping option is available for SEED ONLY orders under 20 lbs (does not apply to seed collections), and takes 10-21 days. First Class is 2-7 days. Priority Mail will take 2-3 days. For more details and restrictions, see our Shipping Policy. If you have trouble with the website, you can call us at 877-620-SEED, or mail in an order to 355 E 20th Street Chico, CA 95928.

How much is shipping? What are the shipping options?

A:

For the exact price on shipping, add the item(s) to your cart and continue to the checkout screen. Once you type in your address in the checkout screen, you will be given shipping options with USPS and Fed-Ex. You will be able to see shipping costs before you pay for your order. Shipping options include USPS: First class mail, Small Flat Rate Envelope, etc and Fed Ex Home delivery. See our Shipping Policy for further details and restrictions.

Do you ship Internationally?

A:

We do ship seeds internationally. We also offer a phytosanitary certificate which may be required by your country's customs laws. you can find and pay for your phytosanitary certicate at this link: http://sustainableseedco.com/phytosanitary-certificate-fee.html

Canadian Customers prior to January 2012 were able to have shipments arrive without many issues. As a result of changing laws though, many shipments have been stopped or rejected at the border. As we understand it, there is no need for a phytosanitary certificate if "the net quantity of the seed for each lot (all packages of a lot added together) exceeds a small lot (500 grams or less for small seeded crop types or 54kg or less for large seeded crop types)" For more information you can refer to Canadian Guidance Document Repository (GDR) published by the Canadian Food Inspection Agency (CFIA)

What kinds of payment methods are available online?

A:

We accept the following credit cards: Visa, MasterCard, Discover, JCB and Diners Club.

 

Can I pay using money order or check?

A:

Yes, we accept both money orders and checks. The process required to use these payment options is as follows: add items to your shopping cart online as you would if you were shopping online. Once all items are placed in the cart, print out a copy of the shopping cart. Then proceed to checkout and type in your address. Print out this page. Please include the total cost of order plus shipping on money order or checks. Then send the printed pages and money order or check to us at our address.

Please Note: Orders by mail can take 7 to 10 business days longer than regular orders, though most ship within a week. If items are out of stock once your order arrives, we will contact you to offer replacements.

Can I order by mail?

A:

To order by mail: Make a list of all the items you wish to purchase, include the size and price of each item. You can use our website to make this list for you by adding all your desired items to a shopping cart, then view the cart and print it. You can use our website to calculate the correct shipping price for your area and order. Once all items are added to your shopping cart, go to the checkout screen and enter your shipping address. Choose the shipping option you want and include that dollar amount along with the cost of your seeds.

Please mail your order and check or money order to:

Sustainable Seed Co.
355 E 20th St.
Chico, CA 95928

** Please Note: Orders by mail can take 7 to 10 business days longer than regular orders, though most ship within a week. If items are out of stock once your order arrives, we will contact you to offer replacements.

How many tobacco seeds are in a seed packet?

A:

There are approximately 100 or more tobacco seeds in each standard seed packet, though we do offer bulk tobacco in larger sizes.

 

Are your seeds chemically treated?

A:

We do not chemically treat our seeds and since we don't buy from out of country, the USDA does not treat our seed like many seed companies. Don't assume that if a company uses the word "heirloom" that it is grown here in the US. In fact, we get hundreds of emails from companies in China and India trying to sell us cheap chemically treated "heirloom" seed.

How long will my seeds last?

A:

The shelf life of the seeds varies based on the individual seeds. Onions and Carrots have the shortest shelf life at 2 years under usual storage conditions. If stored in a refrigerator the shelf life could be extended possibly to 4-5 years. The other seeds vary from 3-7 years under normal conditions, allowing for much longer if kept in a refrigerator. Freezing is problematic as the seeds, if not properly dried, can be killed through the freezing process - refrigeration is a better bet.

Seeds do need cool places for extended storage, but if you have any doubt that the seeds have any moisture, please do not freeze them - either keep them in a cool basement or garage or in your refrigerator as the freezing could possibly kill them. Adding silica gel to the container they're in will help to remove any harmful moisture from the seeds, prolonging their lives further. (Silica gel packets can be purchased on our website: Silica Gel Desiccants)

Can I buy seeds to eat or make into food?

A:

We are licensed to sell seed, not food for human consumption. We do not sell anything for human consumption. The seeds are only sold for planting.

Do you sell bulk or wholesale items?

A:

Yes, we do sell wholesale and bulk heirloom seed. We carry heirloom flower, herb and vegetable seeds in bulk pricing. Bulk prices are found on product pages or visit our Bulk Seed page for more information.

Are you affiliated with Monsanto(Seminis) or Syngenta? Are you a dealer/reseller for these companies?

A:

We are not. WE ARE IN NO WAY AFFILIATED WITH ANY GMO COMPANY! Companies that are affiliated or distribute products from Monsanto or Syngenta are listed on their respective websites.

» Syngenta (Select: Commercial Fresh Market: Western U.S. & Canada)

» Monsanto/Seminis (Where to Buy)

We are a family-owned business founded in 2009. We 100% oppose GE/GM crops and their environmental contamination to other valuable food crops. Sustainable Seed was founded with the mission and purpose to protect non-GM seed.

Are you Certified Organic?

A:

Yes, we are certified organic seed handlers and the farm itself is USDA Certified Organic. However, we do sell both conventional grown seed and organic seed to meet the needs of all of our customers.

How are you different from other organic heirloom seed companies?

A:

We are proud to be one of the VERY few Organic + Heirloom seed companies out there, meaning most of the seed companies out there sell heirloom vegetable seeds, but very few sell Certified Organic Heirloom Seeds. Click here: to read more about the difference. However, to further answer the question, one of the most important distinctions about Sustainable Seed Company is that we actually sustainably farm and grow many of our own organic heirloom seeds right here on our Certified Organic farm. Very few seed companies do this -- in fact, none to our knowledge use green technology like our wind turbine and solar panels that we use to sustain our farm's energy needs. We are a company with one foot in the past and our eye on the future. We remember the lessons our grandparents taught us and embrace the green technology of tomorrow for those that follow in our footsteps. We want to leave the world a cleaner and greener place than how we found it. Yes, you CAN produce food and seed without the use of Genetically Engineered crops, toxic pesticides and destructive herbicides. We are changing the world one seed at a time!

What is the best way to contact you?

A:

Our Customer Service department can be reached at contact@sustainableseed.com. Since we are an internet-based company, we check our email constantly during the day. This also allows us to track the question and resolve any issues on the whole quickly. 90% of the time you will get a much faster email response than you will get a phone response and we return messages within 2 business days.

Don't you think you are loosing a great deal of business by not printing a paper catalog?

A:

This is the most controversial decision we have made as a company. We knew taking a stance against paper catalogs was not going to to be easy, as people have been doing it this way for over 175 years. However, someone has to make a step to do something"first". Our environmental reasons are detailed on our page as to why we do not print a catalog. Providing an online catalog allows us to update quantities on rare seeds immediately and cuts costs. No work hours are spent calling customers, offering substitutions, or refund checks. Nor do we have to open envelopes, interpret handwriting on orders, and hand-process them into the system. This saves us expense and resources. We feel strongly that we would rather pass these savings on to our customers, so that we can keep offering our seed packets at our low rates.